COMPLAINTS & APPEALS
African Certification & Testing (ACT) is committed to providing a world class product certification service and maintaining the highest standards of service in all our dealings with client, third parties and stakeholders.
We recognise that on occasion it may be necessary for our client, or those using certification services to raise a complaint with us. If you are a third party who has concerns about the activities of African Certification and Testing (ACT) certification body, or if you are a direct client of ACT certification body who is unhappy with our service, then please get in touch with us.
An applicant or accredited body may formally request African Certification and Testing (ACT) to re-consider any adverse decision made which relates to its desired certification status. The applicant or certification body should submit an appeal in writing to ACT administrator. In case of any complaint or appeal please complete the Incident Report (F20) below and send it to firstname.lastname@example.org